Question 1

What devices does the Pool Runs mobile app support?

Accepted Answer

Pool Runs works on both iOS and Android devices. The app is optimized for phones and tablets, so technicians can use whatever device they prefer in the field.

Question 2

Does the app work without internet or Wi-Fi?

Accepted Answer

Yes. The Pool Runs mobile app works fully offline. Service checklists, chemical readings, photos, and notes are all saved locally on the device and automatically sync to the cloud when a connection is available. Your technicians will never lose data in the field.

Question 3

How does chemical logging work on the app?

Accepted Answer

Technicians log readings and dosages with fully customizable fields you define for your business. Previous readings are shown for comparison, and the built-in LSI calculator automatically determines water balance. All chemical data syncs to the customer record for historical tracking.

Question 4

Can technicians take photos during service?

Accepted Answer

Yes. Technicians can capture before and after photos at each stop. Photos are automatically attached to the service record and included in completion emails sent to the customer. This provides visual proof of work and builds trust.

Question 5

Are service checklists customizable?

Accepted Answer

Yes. You can create custom checklists for different service types — weekly maintenance, filter cleans, green-to-clean, equipment checks, and more. Each checklist can have required items that must be completed before a stop can be marked done.

Question 6

Do customers get notified when service is complete?

Accepted Answer

Yes. When a technician completes a stop, an automatic completion email is sent to the customer with a summary of work performed, chemical readings, and any photos taken. This eliminates &ldquo;did you come today?&rdquo; calls.

Question 7

Does the app include GPS navigation?

Accepted Answer

The app displays your optimized route for the day. One tap opens directions in Google Maps, Apple Maps, or Waze for turn-by-turn navigation to each stop.

Question 8

How much does the mobile app cost?

Accepted Answer

The mobile app is included with every Pool Runs plan starting at $45/month. There is no additional charge for the app — every technician on your team gets access. A 30-day free trial is available with no credit card required.

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