Legal

Terms of Service

Pool Runs, LLC

Version 1.0.3•Effective: September 27, 2026•Last Updated: September 27, 2026

1. AGREEMENT AND ACCEPTANCE

These Terms of Service (the "Terms") are a binding agreement between PoolRuns, LLC, a Delaware limited liability company ("Pool Runs," "we," "us," "our"), and the business that registers for or uses the Service ("Customer," "you," "your").

You accept these Terms by checking the acceptance box or clicking "Accept" when you sign up or when we ask you to accept an updated version, by signing an Order that references them, or by using the Service. The individual who accepts on the Customer's behalf represents that they are authorized to bind the Customer. If you do not have that authority, or do not agree, do not accept these Terms and do not use the Service.

The Service is for businesses only. It is not offered to consumers for personal, family, or household use, and you represent that you are acquiring it for business purposes.

1.1 Orders

If you and Pool Runs sign a written agreement or order form for the Service (an "Order"), the Order controls over these Terms where the two expressly conflict, but only for the Customer that signed it.

1.2 Authorized Users

Your employees and contractors who you invite to the Service ("Authorized Users"), such as technicians and office staff, use the Service only on your behalf. You are responsible for everything your Authorized Users do in the Service, as if you had done it yourself, and for their compliance with these Terms.

2. DEFINITIONS

"Service" means the Pool Runs web application, the Pool Runs mobile applications, the customer-facing pages and embeds we host for you, our APIs and MCP server, and any related support.
"Customer Data" means data you or your Authorized Users submit to or generate in the Service, including End Customer records, service history, photos, videos, documents, messages, call recordings, and transcripts.
"End Customers" means your own clients, prospects, and any other person you communicate with or collect information about through the Service.
"Communications" means every text message (SMS, MMS, and group messages), phone call, voicemail, phone menu interaction, AI voice agent interaction, email, campaign, and automated message that is sent, placed, answered, or recorded through the Service on your account.
"Communications Services" means the features of the Service used to send, place, receive, or record Communications, including phone numbers.
"AI Features" means features of the Service that use machine-learning models to generate, summarize, classify, transcribe, or extract content, including the in-app assistant and the AI voice agent.
"Lead Data" means property, owner, and contact information from third-party data providers, and pool locations detected from aerial imagery, made available through the Service.
"Property" means each service location in your account.
"Subscription" means your paid plan, including any add-ons.
"Third-Party Services" means products and services not provided by Pool Runs that you use with the Service, including Stripe, QuickBooks Online, Google, GoHighLevel, and telecommunications carriers.

3. ACCOUNTS

3.1 Accurate Information

You must provide accurate, complete business information and keep it current. This includes the legal business name, address, and tax identification we submit to carriers when registering your phone numbers (Section 6.4). You are responsible for any consequence of inaccurate information, including rejected or suspended registrations.

3.2 Security

You are responsible for all activity under your account, your Authorized Users' logins, and your API keys, whether or not you authorized it. You must keep credentials confidential, remove Authorized Users who should no longer have access, and choose appropriate permissions for each Authorized User. Pool Runs is not liable for any loss arising from use of your credentials or API keys.

3.3 Mobile Applications

Your use of the Pool Runs mobile apps is also subject to the terms of the app store you downloaded them from. Apple and Google are not parties to these Terms and have no obligation to support the apps.

4. THE SERVICE

4.1 Tools, Not Services Performed For You

The Service is software that you configure and operate. Pool Runs does not perform pool services, give professional, legal, or compliance advice, send Communications on its own behalf to your End Customers, or make decisions for your business. Features that act automatically, such as reminders, text-backs, workflows, autopay, and the AI voice agent, act only because you or your Authorized Users turned them on and configured them, and they act on your behalf and at your direction.

4.2 Availability by Country

The Service is designed primarily for businesses in the United States. It is also offered in Canada, Australia, New Zealand, and Saint Lucia, subject to Section 21. Not every feature is available in every country; for example, Communications Services are available only in the United States and Canada, and lead generation only in the United States.

4.3 Changes

We may add, change, suspend, or remove any feature of the Service at any time. We will try to give notice of changes that materially reduce the Service, but we are not required to.

4.4 Beta Features

Features labeled beta, preview, early access, or similar are provided as-is, may change or end at any time, and are excluded from any obligation we have under these Terms.

4.5 No Service Levels

We do not promise any particular uptime, response time, delivery rate, or support level unless an Order says so.

4.6 Support Access

You authorize Pool Runs staff to access your account, including by viewing it as one of your users, to provide support, investigate problems or suspected misuse, operate the Service, and comply with law or carrier requirements.

5. FEES, TRIALS, AND BILLING

5.1 Plans and Pricing

Current pricing is on our website and in the Service. Subscription fees are based on the number of Properties in your account: your plan includes a set number of Properties, and each Property above it is billed at the per-Property rate for your plan. Add-ons, additional phone numbers, communications usage above your included allowance, and lead generation credits are billed as shown in the Service when you enable or use them.

5.2 Free Trial

We may offer a free trial and may require a payment method to begin one. When the trial ends, your Subscription starts and your payment method is charged automatically unless you cancel before the trial ends. Trial accounts have limited features. We may end a trial at any time.

5.3 Usage

Communications add-ons include a monthly allowance of voice minutes and text message segments. Usage above the allowance is billed at the rates shown in the Service. You are responsible for all usage on your account, including usage by your Authorized Users, API keys, automations, the AI voice agent, and anyone who gains access to your account. Allowances and lead generation credits do not roll over and have no cash value. Carrier fees, surcharges, and registration fees may be passed through to you.

5.4 Automatic Renewal

Your Subscription renews automatically at the end of each monthly or annual billing period until you cancel. You authorize us and our payment processor to charge your payment method for all fees, overages, add-ons, and usage when due.

5.5 Price Changes

We may change prices, allowances, and rates by giving you notice. Changes apply from your next billing period after the notice. If you do not agree, your only remedy is to cancel before the change takes effect.

5.6 Taxes

Fees do not include taxes. You are responsible for all sales, use, VAT, GST, telecommunications, and similar taxes and regulatory fees, other than taxes on Pool Runs' net income.

5.7 No Refunds

All fees are non-refundable, including for partial periods, unused allowances or credits, downgrades, removed Properties, suspension, or termination, except where the law requires a refund.

5.8 Failed Payments

If a payment fails, we may restrict your account, including preventing changes and paid features, suspend it, or terminate it. Overdue amounts may accrue interest at 1.5% per month or the maximum rate the law allows, whichever is less, and you are responsible for reasonable costs of collection.

5.9 Billing Disputes

You waive any dispute about a charge that you do not raise with us in writing within sixty (60) days of the charge.

6. COMMUNICATIONS

6.1 You Are the Sender

You, not Pool Runs, are the sender and initiator of every Communication. This is true whether an Authorized User sends it by hand, or it is sent automatically by a feature, template, workflow, integration, API key, or the AI voice agent that you turned on or configured. You decide whether to use each feature, who is contacted, when, and with what content. Pool Runs provides the software and connects to telecommunications carriers and email providers to transmit Communications at your direction. Pool Runs does not choose recipients or content and is not the sender, caller, initiator, or maker of any Communication for purposes of any law.

6.2 Your Compliance Responsibility

You are solely responsible for making sure every Communication complies with all applicable laws, regulations, and industry rules. These include the Telephone Consumer Protection Act (TCPA) and FCC rules, the Telemarketing Sales Rule, the National Do-Not-Call Registry and state Do-Not-Call rules, state telemarketing and "mini-TCPA" laws (such as those of Florida, Oklahoma, and Maryland), the CAN-SPAM Act, federal and state call recording and wiretap laws (including the California Invasion of Privacy Act and other all-party consent laws), the CTIA Messaging Principles and Best Practices, carrier and 10DLC policies, and, outside the United States, the laws listed in Section 21. This responsibility includes:

(a) obtaining, documenting, and keeping every consent the law requires before contacting any person. This includes prior express written consent for marketing messages and for calls or texts made with an autodialer, a prerecorded or artificial voice, or an AI-generated voice;

(b) giving every disclosure the law requires at the time you collect consent and in your Communications, including identifying your business;

(c) honoring every opt-out, however it is made, and respecting quiet hours, frequency limits, and Do-Not-Call registrations;

(d) deciding whether and how to use each automated feature, and reviewing the templates and default wording the Service provides before using them; and

(e) making sure the contact details in your account belong to the people you intend to contact, and handling reassigned numbers.

Tools the Service provides to help, such as opt-in forms, standard disclosure wording, automatic processing of STOP replies, consent checks, and recording announcements, are conveniences only. Pool Runs does not warrant that any of them is sufficient to comply with any law, and they do not shift any responsibility for compliance to Pool Runs.

6.3 Call Recording, Transcription, and AI Voice

If you enable call recording, transcription, or the AI voice agent, you are solely responsible for complying with laws that require notice to, or consent from, the parties to a call, and laws about disclosing the use of automated or artificial intelligence voices. Recording laws vary by state and country, and some require the consent of every party. The Service's recording announcements and on-screen reminders are provided for convenience only and may not satisfy the laws that apply to your calls. You must disable recording where you cannot comply. You are responsible for everything the AI voice agent says or does on your behalf, for its configuration, and for how long you keep recordings and transcripts and who can access them.

6.4 Phone Numbers and Carrier Registration

You authorize Pool Runs and its telecommunications providers to register your business and messaging use with The Campaign Registry, wireless carriers, and other bodies, and to submit your business information, as your agent. Registration may be delayed, rejected, or revoked for reasons outside our control. Until it completes, we may send your texts from a temporary number or campaign.

Phone numbers are assigned to your account for use with the Service. You do not own them. If your Subscription ends, your account is suspended, or number fees go unpaid, we may release your numbers without further notice, and they may be reassigned to others. We will process a request to transfer (port) a number to another provider while your account is in good standing and all fees are paid. When you port a number to us, you authorize us and our providers to act as your agent with your current carrier, and you represent that you are the account holder or authorized by them.

6.5 No Emergency Calling

THE COMMUNICATIONS SERVICES DO NOT SUPPORT CALLS OR TEXTS TO 911 OR ANY OTHER EMERGENCY SERVICE, AND MUST NOT BE RELIED ON FOR EMERGENCY COMMUNICATIONS. They are not a replacement for a traditional phone line. You must keep another means of reaching emergency services available at all times and must tell every Authorized User who uses the Communications Services about this limitation. Pool Runs is not liable for any inability to reach emergency services through the Service.

6.6 Delivery

Carriers, email providers, and recipients' devices may filter, delay, block, or fail to deliver Communications, and calls may drop or fail to connect or be recorded. Pool Runs is not responsible for any undelivered, delayed, misdirected, or failed Communication, missed call, or lost recording or voicemail.

6.7 Monitoring and Enforcement

Pool Runs has no obligation to monitor Communications. We and our providers may, but are not required to, review volumes, complaints, opt-outs, and content. We may block, throttle, or suspend any Communication, number, or Communications Service at any time and without notice if we believe it may violate this Section or the law, may harm Pool Runs, our providers, or anyone else, or if a carrier or provider requires it.

6.8 Pool Runs' Own Messages to You

Separately from your Communications, Pool Runs may send you and your Authorized Users text messages about your account, such as sign-in codes, security alerts, alerts you turn on, and billing notices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or contact [email protected]. Consent to receive these messages is not a condition of purchase. We do not sell or share mobile numbers or text messaging opt-in data with third parties for their marketing purposes. Carriers are not liable for delayed or undelivered messages.

7. AI FEATURES

AI Features generate content automatically, and their output ("Output") may be inaccurate, incomplete, offensive, or unsuitable. You must review Output before relying on it or sending it to anyone, and you are solely responsible for your use of Output, including chemical dosing, pricing, and any Communication. As between you and Pool Runs, you own your inputs and Output to the extent the law allows. We use third-party model providers to operate AI Features. You may not use AI Features to generate unlawful or deceptive content or to impersonate anyone.

8. PAYMENTS AND THIRD-PARTY SERVICES

8.1 Payments from End Customers

Payments from your End Customers are processed by third-party payment processors, such as your own connected Stripe account or QuickBooks Payments. You are the merchant of record, and your relationship with the processor is governed by its terms. Pool Runs is not a party to your transactions and is not responsible for processing errors, failed or duplicate charges, chargebacks, disputes, refunds, holds, reserves, or payouts. You are solely responsible for complying with card network rules, processor rules, and laws that apply to your payments, including surcharges, convenience fees, autopay, and bank debit authorizations.

8.2 Third-Party Services

When you connect a Third-Party Service, you authorize us to exchange Customer Data with it on your behalf, and your use of it is governed by its terms. Pool Runs is not responsible for Third-Party Services, including their availability, security, data, or actions, or for any sync failure or mismatch between the Service and a Third-Party Service. You must review your records in each system.

9. CUSTOMER-FACING FEATURES

The customer portal, booking pages, forms, quote approvals, electronic signatures, service reports, and other pages we host for you are provided for you to use with your End Customers. You are solely responsible for your services, prices, and promises to End Customers, for your own terms and privacy notices to them, for the content of your documents, and for deciding whether an electronic signature is appropriate and enforceable for any document. Pool Runs is not a party to any agreement between you and your End Customers. You are responsible for having all rights and permissions needed for content you upload and share, including photos and videos of people and property.

10. LEAD GENERATION

10.1 Lead Data

Lead Data comes from third-party providers and automated detection. Pool Runs does not verify it. Lead Data is provided "as is," may be inaccurate, incomplete, or out of date, and comes with no consent to contact anyone.

10.2 Permitted Use

You may use Lead Data only for lawful marketing of your own pool services, and only in the country where it is offered. You may not resell, share, or redistribute it.

10.3 Not a Consumer Report

Pool Runs is not a consumer reporting agency, and Lead Data is not a "consumer report" under the Fair Credit Reporting Act (FCRA). You may not use Lead Data for any purpose covered by the FCRA, including determining eligibility for credit, insurance, employment, or housing, or to harass, stalk, or discriminate against anyone.

10.4 Contacting Leads

Before contacting anyone from Lead Data, you must comply with Section 6. This includes checking Do-Not-Call registries and not texting anyone, or making autodialed, prerecorded, artificial-voice, or AI-voice calls to anyone, without prior express written consent. All liability for contacting people from Lead Data is yours.

11. API AND MCP ACCESS

Everything done with your API keys, including by software or AI agents you connect, is done on your behalf, and you are responsible for it. Keep API keys confidential and grant them only the access they need. We may change the API, set rate limits, and revoke keys at any time.

12. CUSTOMER DATA

12.1 Ownership and License

You own your Customer Data. You grant Pool Runs a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and otherwise use Customer Data, and to share it with our service providers, to provide, secure, support, and improve the Service, to comply with law, and as these Terms otherwise allow.

12.2 Processing on Your Behalf

For personal information about your End Customers and Authorized Users in Customer Data, Pool Runs processes the information on your behalf. Where applicable privacy law uses these terms, we act as your "service provider" or "processor," and we do not sell that personal information.

12.3 Your Responsibilities

You are solely responsible for Customer Data: its accuracy and lawfulness, giving every notice and obtaining every consent needed to collect it and have Pool Runs process it, responding to requests from End Customers about their information, and complying with privacy and data protection laws that apply to you.

12.4 Security

We use safeguards we consider appropriate to protect the Service. No system is completely secure, and Pool Runs does not guarantee that Customer Data will not be accessed, lost, corrupted, or disclosed without authorization. We will notify you of unauthorized access to Customer Data in our systems where the law requires. You are responsible for keeping your own copies of Customer Data you need.

12.5 Usage and Aggregated Data

We may collect data about how the Service is used, and may create aggregated or de-identified data from Customer Data that does not identify you or any person. We own that data and may use it for any lawful purpose.

12.6 Export and Deletion

You can export Customer Data while your account is active. After your Subscription ends or your account is terminated, we have no obligation to keep Customer Data, and we may delete it at any time. We may also keep Customer Data as long as needed to comply with law, resolve disputes, or enforce these Terms, and in backups.

12.7 Privacy Policy

Our Privacy Policy describes how we handle personal information about you and your Authorized Users as our own customers.

13. ACCEPTABLE USE

You and your Authorized Users will not:

(a) use the Service in violation of any law or anyone's rights;

(b) send spam, phishing, or deceptive Communications; impersonate any person, business, or government; or collect passwords, payment details, or credentials under false pretenses;

(c) send Communications with content prohibited by carriers or the CTIA, or use the Communications Services for anything other than your own business's communications;

(d) resell, sublicense, or provide the Service, phone numbers, or messaging capacity to others, or use one account for multiple unrelated businesses;

(e) upload malware, or interfere with, probe, or bypass the security or limits of the Service or our providers;

(f) access the Service by automated means other than our API and MCP server, or scrape, reverse engineer, or copy the Service, except as the law expressly permits;

(g) use the Service to build a competing product;

(h) store government identification numbers, full payment card numbers, health information, or other sensitive data in the Service, except in fields designed for that data; or

(i) use Lead Data or AI Features in violation of Sections 7 and 10.

14. SUSPENSION AND TERMINATION

14.1 By Pool Runs

We may suspend or terminate your account, the Communications Services, or any part of the Service, at any time and without liability to you: (a) if you breach these Terms or fail to pay; (b) if we believe your use may violate the law, harm anyone, or expose Pool Runs or our providers to liability; (c) if a carrier, provider, or authority requires it; or (d) for any other reason, with thirty (30) days' notice.

14.2 By You

You may cancel at any time from the billing settings in the Service. Cancellation takes effect at the end of your current billing period, or at the end of your trial if you cancel during one.

14.3 Effect

When your Subscription ends, your right to use the Service ends, all amounts owed become due immediately, and Sections 12.6 and 6.4 apply to your data and phone numbers. Sections that by their nature should survive termination will survive, including Sections 5 (for amounts owed), 6, 7, 8, 9, 10, 12, 13, and 15 through 21.

15. INTELLECTUAL PROPERTY AND FEEDBACK

Pool Runs and its licensors own the Service. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable right during your Subscription for your Authorized Users to use the Service for your internal business purposes. You grant us permission to display your name, logo, and branding in the Service and on the pages and Communications we host and transmit for you. We may use any feedback you give us without restriction or compensation. Copyright complaints under the Digital Millennium Copyright Act may be sent to PoolRuns, LLC, Attn: Copyright Agent, [email protected], and we may terminate the accounts of repeat infringers.

16. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT THE LAW ALLOWS, THE SERVICE, THE COMMUNICATIONS SERVICES, LEAD DATA, AI OUTPUT, THIRD-PARTY SERVICES, AND ALL TEMPLATES, DEFAULT SETTINGS, DISCLOSURE WORDING, AND COMPLIANCE TOOLS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. POOL RUNS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT COMMUNICATIONS WILL BE DELIVERED OR RECORDED, OR THAT USE OF THE SERVICE WILL COMPLY WITH ANY LAW. The Service does not replace your professional judgment about water chemistry, equipment, safety, or legal compliance.

17. LIMITATION OF LIABILITY

17.1 Excluded Damages

TO THE MAXIMUM EXTENT THE LAW ALLOWS, POOL RUNS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, OR ANY COST OF SUBSTITUTE SERVICES, OR FOR ANY FINES, PENALTIES, OR STATUTORY DAMAGES ARISING FROM YOUR COMMUNICATIONS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THEIR POSSIBILITY.

17.2 Cap

TO THE MAXIMUM EXTENT THE LAW ALLOWS, POOL RUNS' TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO POOL RUNS FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

17.3 Time Limit

You must bring any claim against Pool Runs within one (1) year after it arises, or it is permanently barred.

17.4 Basis of the Bargain

These limitations apply even if a remedy fails of its essential purpose. They are an essential part of the bargain, and Pool Runs would not provide the Service without them.

18. INDEMNIFICATION

You will defend, indemnify, and hold harmless Pool Runs and its affiliates, officers, employees, agents, and providers against every claim, demand, investigation, audit, or proceeding by any third party (including End Customers, classes of plaintiffs, carriers, The Campaign Registry, and government authorities), and against all resulting damages, statutory damages, fines, penalties, settlements, costs, and attorneys' fees, arising from or related to:

(a) any Communication, including claims under the TCPA, state mini-TCPA laws, Do-Not-Call rules, CAN-SPAM, the laws listed in Section 21, recording or wiretap laws, or laws about artificial or AI voices;

(b) your use of Lead Data, AI Features, or Output;

(d) your services, products, documents, payments, surcharges, or dealings with End Customers;

(e) your Authorized Users' or API keys' use of the Service; or

(f) your breach of these Terms or violation of law.

Pool Runs may choose its own counsel and control its own defense at your expense. You may not settle any claim in a way that imposes an obligation on, or admits fault by, Pool Runs without our written consent.

19. DISPUTE RESOLUTION

19.1 Informal Resolution

Before starting arbitration or a lawsuit, you must first send a written description of the dispute to [email protected] and give us thirty (30) days to try to resolve it.

19.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO GO TO COURT. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Wilmington, Delaware, or by video conference. Judgment on the award may be entered in any court with jurisdiction. Pool Runs may bring a claim in court to collect unpaid fees or to protect its intellectual property, the Service, or its providers' networks.

19.3 No Class Actions or Juries

CLAIMS MAY BE BROUGHT ONLY IN A PARTY'S INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. IF A CLAIM PROCEEDS IN COURT, EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL.

20. GENERAL

20.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Subject to Section 19, the state and federal courts in New Castle County, Delaware, have exclusive jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20.2 Changes to These Terms

We may update these Terms at any time by posting the updated version or notifying you in the Service or by email. We may require you and your Authorized Users to accept the updated Terms before continuing to use the Service. Continuing to use the Service after an update takes effect means you accept it.

20.3 Entire Agreement

These Terms, any Order, and the policies they reference are the entire agreement about the Service and replace any prior agreements or statements about it, including anything said in sales conversations, marketing, or support. Terms in a purchase order or similar document you send us do not apply.

20.4 Assignment

You may not assign these Terms without our written consent. We may assign them without restriction.

20.5 Notices

We send notices to your account owner's email address or through the Service. You send notices to [email protected].

20.6 Electronic Communications and Signatures

You consent to receive communications and agreements from us electronically. Accepting these Terms electronically has the same effect as a handwritten signature.

20.7 Force Majeure

Pool Runs is not liable for any delay or failure caused by events beyond its reasonable control, including carrier, provider, internet, or hosting outages, natural disasters, acts of government, or cyberattacks.

20.8 Export and Sanctions

You may not use the Service in violation of export control or sanctions laws.

20.9 Other Terms

The parties are independent contractors. There are no third-party beneficiaries. Our failure to enforce a provision is not a waiver. If any provision is unenforceable, it will be enforced to the maximum extent allowed, and the rest remains in effect. Headings are for convenience only. "Including" means "including without limitation."

21. CUSTOMERS OUTSIDE THE UNITED STATES

If your business is located outside the United States, these additional terms apply and control over any conflicting provision:

(a) Communications laws. Your obligations under Section 6 include the laws of your country, such as Canada's Anti-Spam Legislation (CASL) and Unsolicited Telecommunication Rules, Canada's federal and provincial privacy laws, Australia's Spam Act 2003, Do Not Call Register Act 2006, and Privacy Act 1988, and New Zealand's Unsolicited Electronic Messages Act 2007 and Privacy Act 2020.

(b) Mandatory guarantees. Some laws, such as the Australian Consumer Law and New Zealand's Consumer Guarantees Act, give guarantees that cannot be excluded. Nothing in these Terms excludes those guarantees where they apply. Where the law allows, Pool Runs' liability for breach of such a guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

(c) Currency and taxes. Fees are charged in U.S. dollars unless the Service says otherwise, and you are responsible for any foreign exchange costs and for GST, HST, VAT, or similar taxes.

(d) Data location. Customer Data is stored and processed in the United States and other countries where our service providers operate, and you are responsible for any notice or consent your local law requires for that transfer.

22. CONTACT

PoolRuns, LLC Email: [email protected]