Payments · Stripe Connect
Pool service payments through Stripe. On your own account, with no cut taken.
Connect Stripe once and every invoice you send carries a Pay Now link for card, bank or wallet. Auto-pay customers are charged on the due date. The money goes to your Stripe account, and the invoice in Pool Runs marks itself paid.
In the core planFrom $45/month with 50 properties included. Stripe's own fees go to Stripe; Pool Runs adds none.
Works withA Stripe account you already have, or a new one opened from Pool Runs. US and Canada.
What moves, and which way
Charges go out on your account. Results come straight back.
Pool Runs asks Stripe to charge the customer on your account, and Stripe tells Pool Runs what happened. Refunds work from either side, and payouts are recorded with their fees.
In Pool RunsDirectionDirectionIn Stripe
InvoicesPay Now link in the email. Partial and down payments allowedTo StripeTo StripePaymentsCharged on your own account
Auto-payA saved card or bank account, with a reminder firstTo StripeTo StripeCharges on the due dateSoft declines are retried; hard declines aren't
Invoice statusPaid, failed or disputed, without anyone typing itFrom StripeFrom StripePayment resultsA daily check catches anything missed
RefundsFull or partial, issued from the invoiceBoth waysBoth waysRefundsOnes made in the Stripe Dashboard come back too
PayoutsEach payout with its fees, ready for QuickBooksFrom StripeFrom StripePayoutsWhat Stripe sent to your bank
Your account
No cut, no holding.
Pool Runs charges on your Stripe account with no fee of its own. You pay Stripe's standard processing fees, and Stripe pays out to your bank.
Already on Stripe
Bring your customers.
Connect an existing account and its customers, saved cards and payment history come along, matched to your Pool Runs customers by email.
Into QuickBooks
Deposits that match the bank.
Payments post to a Stripe clearing account and payouts become deposits with the fees split out. See the QuickBooks sync.
How customers pay
From the email, or not at all. Auto-pay does it for them.
Most pool customers pay the same amount every month. Stripe lets them pay from the invoice in a minute, or never think about it again.
Pay Now
A link in every invoice.
The invoice email carries a Pay Now link to a secure page. No app, no account, no password for the customer.
Auto-pay
Charged on the due date.
Customers save a card or bank account at checkout, or you enroll them. They get a reminder before each charge, and declines are handled for you.
Surcharge
Optional, credit cards only.
Pass card fees on if you choose. Pool Runs never adds it to bank payments, Apple Pay or Google Pay, and asks you to confirm the rules first.
Disputes
Flagged on the invoice.
If a customer disputes a charge, the payment is marked disputed in Pool Runs and restored if you win. You answer the dispute in your Stripe Dashboard.
Setting it up
Connect it once. Stripe handles the verification.
An admin on your team connects Stripe from Settings. Opening a new account goes through Stripe's own sign-up, where you give your business details and the bank account for payouts.
- 01
Choose online payments
In Settings, then Payments, pick Online Payments (Stripe) as the way customers pay.
- 02
Connect or open an account
Already on Stripe? Sign in and approve the connection.
New to Stripe? Open an account through Stripe's own onboarding.
- 03
Pick what to accept
Turn on cards, bank accounts, Apple Pay and Google Pay, and decide whether to add a card surcharge.
- 04
Send the next invoice
It goes out with a Pay Now link. Turn on auto-pay for the customers who want it.
Switching software
Pause the old auto-pay first.
If your Stripe account is connected to other software that charges customers, pause its auto-pay and revoke its access before you connect, so nobody is charged twice.
Already on QuickBooks Payments
You can stay there.
Pool Runs can leave payment to QuickBooks Payments instead. QuickBooks then sends the invoices with its own pay links, and payments sync back.
Not supported
No card reader.
There's no Tap to Pay or card reader. Customers pay from the invoice link on their own phone, or on auto-pay.
Stripe integration FAQ
Questions about the connection. Plain answers.
Does Pool Runs take a cut of my payments?
No. Payments are charged on your own Stripe account and paid out to your bank by Stripe. You pay Stripe's processing fees directly to Stripe, and Pool Runs adds no fee on top and never holds your money.
Can I use the Stripe account I already have?
Yes. Choose I already have a Stripe account, sign in to Stripe and approve the connection. Your Stripe customers, saved cards and payment history come with it, and Pool Runs matches those customers to yours by email. If another program charges those customers today, pause its auto-pay and revoke its access first, so nobody is charged twice.
Which payment methods can customers use?
In the US: credit and debit cards, US bank accounts (ACH), Link, Apple Pay and Google Pay. In Canada: cards, Apple Pay, Google Pay and pre-authorized debit. You choose which ones to offer.
Can I pass card fees on to customers?
Yes, with an optional surcharge on credit card payments. It's never added to bank payments, Apple Pay or Google Pay. Card networks and some states limit surcharges, and Pool Runs warns you about the caps but doesn't enforce them, so check the rules where you work. Outside the US, surcharging needs our approval first, and it's never applied in Quebec.
Can technicians take a card at the pool?
Not with a card reader. Pool Runs has no Tap to Pay or card reader. Customers pay from the link in their invoice email on their own phone, or are charged automatically on auto-pay. Cash and checks can be recorded by hand.
How do Stripe payments show up in QuickBooks?
With QuickBooks Online connected, each Stripe payment posts to a Stripe clearing account, and each payout can become a QuickBooks deposit with Stripe's fees on a line of their own, so the deposit matches your bank statement.
What happens if I disconnect Stripe?
Your Stripe account, its customers and its payment history stay yours. Auto-pay in Pool Runs is paused rather than cancelled, so nothing is lost if you reconnect.
Get started
Get paid from the invoice email. On your own Stripe account.
Connect Stripe once, send the month's invoices with a Pay Now link, and let auto-pay handle the regulars.
Stripe payments are in the core plan, from $45/month with 50 properties included.
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